Josh Fechter

You probably know about knowledge base software like Atlassian and Zendesk, but when it comes to internal knowledge base software, you may have to look a little deeper.  Similar to how the customer self-service market is expanding, companies are also looking to make employee self-service more efficient.  According to a McKinsey report, the average office employee spends around 20% of their time researching internal information.  That’s the equivalent of having...

Many times, we write words the way we pronounce them, even when there are standard spelling rules in place. Seperate and separate are among the most commonly misspelled words. A lot of writers don’t follow these rules and as such spelling errors are sometimes frequent. The fact is that these constant misspellings can hurt one’s credibility as a good writer and/or user of the English language. When it comes to...

Formatting plays a vital role when it comes to technical documentation. While the formatting tends to differ depending on the industry and organization, it also depends on the type of documentation.  However, today, for the most part, technical writers use templates and samples to create their own technical documentation.  While templates make the work faster and more efficient, most companies prefer to create their own versions. Regardless, you still need...

Looking for fun writing prompts to spark your kids’ creative thinking? Well, then keep on reading. Creative writing is an important skill for young students to start learning. Not every child will grow up to be a professional writer, but there are many benefits to having children write.  In this article, you are going to dive into the world of creative writing with a collection of prompts that unleash the...

There are different methods to write a book. Different authors use different approaches. While there are many ways to craft a potential bestseller, sometimes it’s beneficial to follow a common and proven method. One such popular approach, created by Randy Ingermanson, is known as the Snowflake method. Its success is evident in the outstanding books produced by those who use it. Randy Ingermanson is a theoretical physicist and award-winning author...

Are you wondering what software documentation is? Then keep reading on. Software documentation is information that defines the product to the people who use, develop, and deploy it. It incorporates technical manuals and digital material, such as help capabilities and online versions of manuals. In addition, the word refers to reference information about the product in code comments, design documentation, white papers, and session notes. Software Documentation Task Categories Software...

Gone are the days of waiting months or even years for a publishing company to share your work with the world. Now you can publish your book any time and get millions of people to pay for the privilege of reading it by self-publishing on Amazon. Self-publishing on Amazon has given birth to new generation of authors that do not want to pass through the hurdles of agents and publishers,...

Process documentation records the steps involved in a business process or software development project. It typically includes a description of the overall process and specific instructions for each step. Modern process documentation not only comprises textual descriptions but also process maps, decision trees, swimlane diagrams, and other visuals to make understanding processes easier. What is the Purpose of a Process Documentation? Process documentation is a vital aspect of the business...

Writing fiction has many challenging elements, with character development being at the top of the list for most. You need to have characters that are well rounded, complex, and believable. This is essential to know how to write a book. Even though they are made up, they are still supposed to be a person in the mind of your readers. To make a story impactful and believable – regardless of...

On the surface, romance can seem easy to write. However, writing a compelling romance novel takes skill and practice. Writing a romance novel takes just as much time, effort, and planning as any other piece of fiction. Following these steps will make the process easier for you, especially if it’s your first novel: Choose your subgenre Create the setting Choose a novel writing tool Know the romance recipe Use plot...